Information we collect
When you contact LomLom by email, telephone, or another channel shown on this website, we may receive the details you choose to share, such as your name, contact details, preferred language, requested treatment, and appointment preferences. The website may also receive ordinary technical information needed to deliver a page, such as a browser, device, and the pages or actions associated with a visit. Please do not send detailed health information through a general contact form or email.
Why we use information
We use contact details to respond to enquiries, discuss availability, arrange or change an appointment, welcome you to the sanctuary, and provide the service you request. We may use information to protect the website, answer questions, and keep a record of communications needed for the business. We do not use this website to make medical diagnoses. If you volunteer information about a condition or sensitivity, we use it only to communicate with you and to discuss whether a treatment is appropriate; please tell your therapist directly before a session as well.
Service providers
We may share the minimum information needed with providers that host the website, provide analytics, support secure file or content delivery, or help us operate communications and security. They may process information only for the service they provide to LomLom and under their own terms where applicable. We do not sell personal information. We may disclose information when required by Thai law, to respond to a lawful request, or to protect the rights, safety, and property of LomLom, our guests, or others.
Retention
We keep enquiry and appointment communications only for as long as reasonably needed to respond, provide the requested service, maintain accurate business records, resolve disputes, and meet legal or accounting obligations. The exact period depends on the context and the type of record. Analytics data is retained according to the analytics provider's configuration and applicable terms. We review information that is no longer needed and securely delete it or remove identifying details where reasonably practicable.
Your rights under the PDPA
Subject to the conditions and exceptions in Thailand's Personal Data Protection Act (PDPA), you may ask to access, correct, update, delete, or receive a copy of personal data we hold about you. You may also ask us to restrict or object to certain processing, withdraw consent where processing relies on consent, or complain to the competent authority. To make a request, contact us using the details below. We may need to verify your identity and may explain if a legal exception applies. We aim to respond within the period required by applicable law.
Security
We use reasonable administrative, technical, and physical safeguards for the information we handle, including access controls and secure connections where supported by our providers. No website or transmission can be guaranteed completely secure, so please use care when choosing what to send to us.
Contact us
Questions, privacy requests, or concerns can be sent to the contact shown below. Please mention that your message concerns privacy so we can direct it appropriately.
Contact: 065-719-7771 · lomlom.bkk@gmail.com